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Priority 2

Strengthen Structures, Operations, and Systems to Promote and Support Organizational Excellence and Stewardship 

The Strategic Priority 2 Objectives are as follows:

  1. By Fall 2017, conduct a comprehensive organizational assessment.
    Amended: By Fall 2023, conduct a comprehensive organizational assessment to determine effectiveness and efficiency to ensure that the university’s structure is responsive to future needs and development.
  2. By Fall 2020, streamline administrative processes and policies with the goal of removing unnecessary barriers to efficient operations.
    Amended: By 2023, implement an incentive-based data-driven management operations process which results in increased unit productivity and efficiency.
  3. By Fall 2018, develop and conduct a university-wide customer satisfaction / climate survey to establish a baseline.
  4. Increase university-wide customer service satisfaction from baseline by 10 percent by Fall 2025.
    Amended: Increase university-wide customer service satisfaction by 10 percentage points from 60% to 70% by 2023.

The Strategic Priority 2 Implementation Strategies are as follows:

  • Implement a focus on operational excellence across all areas of the University, with particular emphasis on leadership, management, fiscal operations, workplace climate, and customer service.
  • Enhance the quality of faculty and staff through aggressive recruitment and support of talented faculty and staff.
  • Enhance performance based management for faculty, staff, and student employees
  • Utilize best practices and technological enhancements to improve effectiveness and efficiency of operations.
  • Review and update University policies and procedures.
  • Improve front-line capabilities to fulfill University’s commitment to quality service and responsiveness.
  • Implement professional development workshops at all levels.
  • Enhance institutional research to facilitate effective data-driven decisions.